来自 Viator 的回复一月 11, 2026
Thank you for taking the time to share your feedback. We truly appreciate you joining our food tour and giving us the opportunity to learn from your experience.
We’re glad to hear that you enjoyed discovering local eateries and tasting dishes you might not have explored on your own. That said, we’re genuinely sorry to learn that the storytelling and cultural depth of the tour did not meet your expectations. We understand that for many travellers, a meaningful food tour is not only about the food, but also about the history, culture, and personal stories behind it.
Regarding your comment about our guide, Ashlin has received many positive reviews and compliments from previous guests for her friendliness and local knowledge. However, we recognise that every guest has different expectations, and it’s clear that in your case, we could have delivered a more enriching narrative experience.
Your feedback is valuable to us, and we will use it to further improve how we balance food tasting with deeper cultural and historical insights. Thank you again for sharing your thoughts, and we wish you continued enjoyable travels.