Great Experience - Staff & Crew Are Awesome
The experience was awesome. The staff and crew went out of their way to make sure everyone was having a great time, so much so that the guy in charge was literally swimming drinks out to people when we arrived at the inlet. Still 5 stars, the only thing I would suggest is a change of music to something more suitable for an afternoon on a boat.
V来自 Viator 的回复七月 09, 2026
Thank you so much for your fantastic review! We’re thrilled to hear you had such an awesome experience and that our staff and crew went above and beyond to make sure everyone had a great time. We love that you noticed the extra effort—even swimming drinks out to our guests!
We also appreciate your suggestion about the music. Guest feedback is incredibly valuable, and we’ll certainly take it into consideration as we continue to improve the onboard experience.
Thank you again for the 5-star rating! We hope to welcome you back on board for another unforgettable day on the water.
SStephen_R2025年12月 • Viator
Our experience was...
Our experience was amazing! It was a beautiful day and the crew made it a ton of fun! We don’t remember everyone’s names but Lucy had the sweetest smile and was so helpful, Carlos took some incredible photos and Celine kept everything moving and told fun jokes along the way. We know it can’t be easy to show up with that energy and level of excitement every day, but we are so grateful because it made the day so fun.
Thank you crew!!
V来自 Viator 的回复十二月 27, 2025
Our experience was amazing! It was a beautiful day and the crew made it a ton of fun! We don’t remember everyone’s names but Lucy had the sweetest smile and was so helpful, Carlos took some incredible photos and Celine kept everything moving and told fun jokes along the way. We know it can’t be easy to show up with that energy and level of excitement every day, but we are so grateful because it made the day so fun. Thank you crew!!
DDamonique_H2025年12月 • Viator
It was good, but I left...
It was good, but I left my phone on transportation and wasn't able to get it back. I tried calling to talk to them and they only would WhatsApp me.
V来自 Viator 的回复十二月 17, 2025
Thank you for your feedback. We’d like to clarify that your phone was recovered and returned to you.
We understand how stressful it is to think a personal item has been lost, and we did our best to stay in contact and coordinate its return as quickly as possible. WhatsApp is our main and fastest communication channel for logistics during tours, which allowed us to follow up efficiently.
We’re glad everything was resolved in the end and appreciate your understanding. Your feedback helps us continue improving our service.