1.Door-to-door pick-up/drop-off service is available only on the first day of the tour and the day the tour ends, and is limited to downtown (city center) areas of the departure and drop-off cities. 2.When booking, guests must fill in the remarks section with: pick-up address on the first day (within the city center), and drop-off address on the last day (within the city center). 3.Please arrive in advance or on time at the designated pick-up point. The driver-guide will not wait if you are late, and the tour fee will not be refunded. Please wait at the instructed location—the driver-guide will come to you and lead you to the vehicle. Do not look for the vehicle on your own. 4.If you cannot find the goEUgo driver-guide at the designated time and place, please stay calm. Remain at the same spot and call our emergency hotline immediately: +31-643448738. 5.The driver-guide’s working hours are limited to 10 hours per day. If the working time is extended due to guest delays, changes to stop/drop-off points, or similar reasons, an overtime fee will apply. 6.Each guest may bring one large and one small piece of luggage: *Large luggage: max 30 kg, max 28 inches *Small luggage: max 20 inches If the luggage allowance is exceeded, a service fee of EUR 20 per extra piece will be charged.