Please wait in the hotel lobby or in the designated pickup point at your scheduled pickup time. • We have a 24/7 customer support team to ensure hassle-free transfers and any queries are taken care real-time. • We will share the pickup details one day prior to your tour date via email or WhatsApp, for further assistance please do contact us . • Kindly mention your address in 'special requirements’ if not listed in the location map (within Dubai city limits) On your travel from your destination in the city, you will receive a text message with a link to your booking details. This includes the driver's details and the specific meeting point instructions. If you want to receive them by email too, please share your email address with us. The duration of transfers can vary depending on the time of the day and traffic conditions. If your driver is late, we kindly ask you to wait for 10 minutes before leaving.