Important Pick-Up Information You will receive an email with details about your pick-up time and location. Please follow these instructions to ensure a smooth process: General Instructions: At the beginning of your designated pick-up window, stand at the hotel lobby doors and look for a Sprinter van. Your Tour Guide will arrive within this 15-minute window. Specific Hotel Instructions Hilton Portland Downtown (921 S.W. Sixth Ave, Portland). Stand on the Broadway side of the hotel and look for a Sprinter van. Hyatt Regency Portland At The Oregon Convention Center (375 NE Holladay St, Portland). Stand at the valet station and look for a Sprinter van. Please be on time to ensure a timely departure.