You will receive a text message 3 -5 days before your tour date, advising you of your pickup time. Please ensure you provide a mobile phone number that you will have access to during your stay. If you have not received this text message from us the day before the tour, please contact our office. If you have requested complimentary hotel transfers, please note your pick-up time will be up to 1 hour before your tour time, depending on what hotel you have selected. Please refer to our text message that will be sent out 3 - 5 days before your tour date, with your exact pickup time. If you are driving to our venue, please arrive at the time stated in the text message to you. For your planning, this will be approximately 35 minutes before the tour time you have selected.