來自 Viator 的回覆九月 29, 2022
Dear guest,
we are sorry to read your review because there are some inaccuracies.
The history of the region has been told (also it is a wine tour and not a cultural tour), presenting cultural places such as the castsello del catajo, the river village of battaglia terme and the Gardens of Valsanzibio with its symbolic meaning.
During the tour we also made a quick passage by minivan in the Arquà Petrarca village of which we have told you the basics (even if there is another dedicated tour for this place).
The natural/geological history of the Euganean Hills and its effect on local wines has been fully explained by the local producers in the cellar.
Furthermore, you have not asked the guide any questions, therefore we cannot detect any lack of explanation in the service provided.
Regarding the price, saying that you paid 3x is wrong.
Maybe you don't how booking systems like Viator work and the commissions amount.
It is not our company that decides to sell the highest price on viator, but like all travel agencies / tour operators, Viator also charges a commission for its service (viator is NOT a non-profit organization).
On any online booking site, including booking.com for hotels, you will find higher rates than those found on the hotel site itself.
In your specific case, our agency has collected 217.00 euros for your tour, therefore 108.50 euros per person (on our website the tour departing from Venice is even more, 115 euros per person).
These 108 euros include the transport by minivan, the guide, the two visits to the cellars and the wine tastings + the cost of the train ticket to Venice (round trip) and the organization service (because we too are NOT a company no profit).
The wine tour, departing from Terme Euganee, without viator commissions costs 80 euros. So to say that you paid the triple is wrong because, net of the viator commissions, you paid 28.00 euros more but with the big difference of have included train tickets from Venice which our agency took care of.
You paid 155 euros per person, so for each person viator collected 46.50 euros, a total of 93 euros that we did not collect but are viator commissions.
We would have appreciated that such doubts regarding the rate had been presented to the guide so she could have explained what is written above. Instead we received no requests for clarification during the tour, neither on the explanation of the area nor on the price.
It would certainly have been clearer for everyone.