集合地點
結束地點
When I booked this experience, I was under the impression that it would involve learning about coffee making and sampling coffees and that it was going to be in English. . A few days before the date of the event, we received an email stating that it was going to be mostly in Italian but that it was mostly hands on and that we would not miss out on anything. We decided to go anyway and see how it goes. It ended up being about latte art primarily and our host actually did it in Italian and English...閱讀更多
Hi Kathy, thank you for sharing your feedback — we’re genuinely sorry that your experience didn’t meet expectations. At Club Joy we carefully select our hosts and put a lot of energy into making every workshop welcoming, smooth, and inspiring. Clearly in this case we fell short, and we take that seriously. On that day, the coffee option was unfortunately not available, so I checked with you in advance if it was okay to switch to the latte-focused experience instead. We understand that this wasn’t what you were originally expecting, and we’re already working with the host to improve the way experience details are communicated so it doesn’t happen again. — The Club Joy Team
