Our guide Miki was great, we had such a fun night! My only disappointment was with the food, unfortunately the worst I've had in Japan. We made it very clear in the booking, and in person, and to the chef when we entered that I am vegetarian - however everything he served me had pork. Even the replacement meal that Miki requested for me had pork in it. Please don't take any more guests to that Izakaya. Thanks Miki for showing us around Shinjuku
Thank you very much for joining our tour and for taking the time to share your valuable feedback. We are delighted to hear your kind words about our guide Miki and are very pleased that you had an enjoyable evening overall. However, we sincerely apologize for the disappointing dining experience. Despite your clear communication regarding your vegetarian requirements in advance, in person, and upon arrival, we deeply regret that the restaurant failed to accommodate your needs appropriately. We fully understand how frustrating this must have been. We take this matter very seriously. We will address this issue directly with the restaurant and carefully reconsider our future use of this venue. In addition, we will strengthen our internal processes and communication to ensure that such situations do not happen again. Thank you again for your honest feedback. We truly appreciate it and will continue striving to improve our services.
