Response from ViatorJune 26, 2024
I am sorry you were not happy with your tour. We sent you one of our most experienced local Scottish guides, Taiymur, who has many 5-star reviews on Tripadvisor as a testament to his knowledge, experience, and dedication to ensuring his guests have a good time.
I am sorry you struggled to understand his accent. Having spoken to Taiymur, he did not recall you having mentioned that on the day, otherwise he could have spoken more clearly and slowly for you.
Regarding the car provided: this was the category you paid for, and is one of the biggest saloon car models in Europe. As mentioned on our tour listing, we always ask customers to bear in mind that cars in Europe are smaller than in the US. If you wanted a larger vehicle, this could have been easily provided by booking the next size vehicle category. Please bear this in mind when booking future private tours in Europe.
Regarding your lunch option, we take on board your feedback regarding the choice of restaurant. However, like you mentioned, our guides are very accommodating, and Taiymur could have taken you to a different place if you were not happy with the choice.
Regarding the content of the tour: on the day you decided to skip some of the places, such as the whisky tour as you were feeling unwell. Had you gone to all the places listed, you might have enjoyed your tour a bit more.
If you use our services again in the future, we would ask that you let us know of any concerns on the day of the tour so we can try to fix these for you. Thank you for your feedback