How do I redeem my e-gift card?
Browse food experiences in Japan and choose an experience. Select a package option (if available), the number of guests, and the date/time. Click “Book Now.” On the checkout page, type in the promotional code and click “Apply” to use the e-gift card.
Yes, e-gift cards must be used within 1 year of purchase.
Can I cancel or return the e-gift card?
No, you can not cancel or return the e-gift card.
Can I resell my e-gift card or exchange it for cash?
No, the e-gift card may not be resold or exchanged.
How can I find out the remaining balance of my e-gift card?
When you book an experience using an e-gift card, you will receive an email with your remaining balance. Please keep this for your records.
What if the price of the experience exceeds the balance of the e-gift card?
If the experience price is greater than the value of the gift card, it may be combined with a credit card payment. The credit card payment must be a minimum of 50 yen.
Can I combine an e-gift card with another coupon code?
No, e-gift cards may not be combined with other promotional campaigns or coupons.
Can a booking that was paid for with an e-gift card be canceled?
Yes, the booking may be canceled. If the purchase was made in combination with a credit card, there may be a small transaction fee.
What happens if the host cancels the booking?
If the host cancels a booking that was paid for using an e-gift card, a full refund will be issued to the e-gift card.
Can I pay for a premium restaurant reservation using an e-gift card?
No, only food experiences can be paid for using an e-gift card.
What happens if I lose my gift code?