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Guest FAQs
Main Topics


About the Platform
How does byFood work?
Where does byFood currently operate?
How do you select your hosts?


Food Experiences
How can I see how much the experience will cost?
How do I find experiences that accommodate my dietary restrictions?
What if I have allergies?
How do I know the meeting location for the experience?
Can I contact my host?


Bookings
How do I book an experience?
What is an instant booking?
What is the difference between general and private bookings?
How do I know if my booking is confirmed?


Restaurant Reservations
What are the different types of reservations?
How can I reserve a restaurant?
Why are some restaurants reservations free and some are paid?
How can I find restaurants that are free to reserve?


Payments
Which payment methods does byFood accept?
Which currencies does byFood accept?
Can I pay by cash?
Is my payment secure?


Cancellations & Refunds
Can I get a refund for a food experience?
Can I get a refund for a restaurant reservation?
How can I cancel a booking, reservation, or VIP Gourmet Concierge experience, and claim a refund?
I still haven't received my refund, what happened?


Account Settings
How do I create an account?
How can I reset my password?
What should I do if I forget my password?
How can I change my email address?


Food for Happiness
What is the Food for Happiness Project?
Where do I see the amount donated on my behalf?
How do I find out if the host contributes to the Food for Happiness Project?
Can I suggest a fundraising project idea?
Most Popular Answers
How do I find experiences that accommodate my dietary restrictions?
How do I know the meeting location for the experience?
How do I book an experience?
How do I know if my booking is confirmed?
Which payment methods does byFood accept?
Is my payment secure?
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