Guest FAQs

Guest FAQs

Main Topics

About the Platform

How does byFood work?

Where does byFood currently operate?

How do you select your hosts?

Experiences

How can I see how much the experience will cost?

How long is each experience?

How do I find experiences that accommodate my dietary restrictions?

What if I have allergies?

Bookings

How do I book an experience?

What is an instant booking?

What is the difference between general and private bookings?

How do I know if my booking is confirmed?

Payments

Which payment methods does byFood accept?

Which currencies does byFood accept?

Can I pay by cash?

Is my payment secure?

Cancelations & Refunds

Can I get a refund?

How can I claim a refund?

I still haven't received my refund, what happened?

Before the Experience

How do I know the meeting location for the experience?

I can't find the meeting place for my experience, what should I do?

What if I am late to the experience?

Can I contact my host?

Account Settings

How do I create an account?

How can I reset my password?

What should I do if I forget my password?

How can I change my email address?

Food for Happiness

What is the Food for Happiness Project?

Where do I see the donation amount made through my booking?

How do I find out if the host contributes to the Food for Happiness Project?

Can I suggest a fundraising project idea?