Response from ViatorMay 19, 2025
Good morning,
I’m the chef who led your cooking class in Florence, and I wanted to personally address your review.
I must say I was quite surprised and saddened by your feedback. As I mentioned during the class, the booking page clearly states that gluten-free and vegan participants are not permitted in this group format. It also explains that anyone with specific dietary needs, such as gluten-free, should book a private or dedicated class.
Despite this, we did everything we could to accommodate your daughter: we prepared an extra gluten-free dish, cleaned and set up a dedicated space for her, and made sure she could still enjoy the experience as much as possible—even though this was not included in the service you booked.
That’s why I find it unfair to blame us for what was, in reality, a misunderstanding on your part. To help clarify, I’m attaching a screenshot showing exactly what was stated at the time of booking.
We take great pride in offering thoughtful, quality experiences to all our guests, and we’re truly sorry that this situation has led to disappointment.
Warm regards,